Terms & Conditions

1. Scope of Services

Polygon AI provides the following services:

• AI opportunity scoping, strategy, and technical diligence
• Bespoke AI systems, agents, copilots, and workflow automation
• Voice and conversational AI across English, German, and French
• Retrieval-augmented knowledge systems and internal support desks
• Data extraction, reporting automation, and operational pipelines
• Model evaluation, fine-tuning, and deployment architecture
• Private cloud, on-premise, and client-owned AI deployments
• Production integration, monitoring, documentation, and handover
• Executive briefings, AI workshops, and team training
• Product prototyping and validation for tightly scoped AI use cases
• Operation and support for Polygon AI-owned products where separately contracted
• Ongoing refinement, maintenance, and technical support
• Data protection and security guidance related to AI implementation
• Any additional work agreed in a separate proposal, order, or statement of work

Services are customized to the agreed scope and are delivered under separate proposals, statements of work, or service agreements where needed.

2. Eligibility

Our services are intended for businesses, organizations, and professionals. You must have the authority to enter into these terms on behalf of your organization.

3. Intellectual Property

Polygon AI retains ownership of all proprietary methodologies, frameworks, and pre-existing intellectual property.

Workshop materials, presentations, and educational content remain the property of Polygon AI.

Custom solutions developed specifically for clients become the property of the client unless otherwise agreed in writing. However, Polygon AI retains the right to:

• Use general knowledge, techniques, and methodologies gained during the engagement
• Develop similar solutions for other clients without using client-specific confidential information

4. Confidentiality & Data Protection

We are committed to protecting your data in compliance with Swiss data protection laws and GDPR where applicable:

• All client data provided during engagements is treated as confidential and used solely for delivering agreed services.
• We implement appropriate technical and organizational measures to protect data against unauthorized access, alteration, or disclosure.
• Clients retain ownership of their data. We do not use client data to train models for other clients unless explicitly agreed.

For clients requiring formal data processing agreements, these will be established as separate contractual documents.

Ideas, suggestions, or feedback shared during workshops may be used by Polygon AI for improving future offerings, provided no client-specific confidential information is disclosed.

5. Payment Terms

Payment terms are as follows:

• All fees are quoted in Swiss Francs (CHF) unless otherwise specified
• Payment terms are typically 30 days from invoice date unless otherwise agreed
• Late payment may result in suspension of services until payment is received

Workshop and educational services are typically paid in advance or upon completion

6. Service Availability & Performance

While we strive to provide high-quality services, we cannot guarantee specific outcomes or results from AI implementations.

Polygon AI is not liable for:

• Decisions made by clients based on AI recommendations or insights
• Third-party service interruptions affecting AI systems we develop
• Performance variations due to changes in underlying AI technologies or data quality

Workshop attendance and engagement levels may vary and are partially dependent on participant involvement.

7. Warranty Disclaimer

Services are provided 'as is' without warranties of any kind, including but not limited to:

• Merchantability or fitness for a particular purpose
• That AI solutions will meet all specific business requirements
• Non-infringement of third-party rights
• Complete accuracy of AI predictions or recommendations

8. Limitation of Liability

Polygon AI's liability is limited to the greatest extent permitted by Swiss law. We are not liable for:

• Indirect, consequential, or incidental damages
• Lost profits, business interruption, or loss of data
• Any amount exceeding the fees paid for the specific service giving rise to the claim

9. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information necessary for service delivery
• Ensuring they have rights to any data or systems they provide access to
• Compliance with applicable laws and regulations in their use of our services

10. Termination

Either party may terminate ongoing services with appropriate notice as agreed in individual contracts.

Upon termination:

• All confidential information must be returned or destroyed
• Outstanding fees become immediately due
• Clients retain rights to work products specifically developed for them and paid for

11. Changes to Terms

We may update these terms periodically. Continued use of our services after changes constitutes acceptance of new terms.

12. Governing Law

These terms are governed by Swiss law. Any disputes will be resolved in Swiss courts.

13. Contact Information

For questions about these terms, please contact us: